Return Policy
Return Policy
At Novelle, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
We do not accept returns for:
- Items that have been used or damaged after delivery
- Items returned without original packaging
How to Start a Return
To request a return, please contact us at [novellx@outlook.com] with:
- Your order number
- Reason for the return
We will review your request and provide return instructions if approved.
Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- Approved refunds will be processed back to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
- Original shipping fees are non-refundable
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll make it right.
